FAQs

How can I contact Kulture Keep?

You can contact us at sales@kulturekeep.com where our customer service team will be happy to help you. 

Are your products available internationally?

Yes! We ship to the following countries outside of the USA:

• Canada
• United Kingdom
• Mexico
• Sweden

If you do not see your country listed above please feel free to contact sales@kulturekeep.com to see if we can ship to your location. 

All items are subject to change with international copyright policies.

What payment methods do you accept?

We accept all major credit cards including VISA, MasterCard, and American Express (AMEX).

We also accept payments through PayPal

When will my order be processed?

All licensed merchandise orders are shipped from our warehouses in the USA. Orders are processed Monday through Friday and can take up to 2 days. Products are then shipped out once the processing is completed. 

How long will it take to receive my order?

We guarantee all fulfillment on our USA orders within 14 days or your money back! Average arrival time may vary from 3 to 7 days.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. You can contact us at support@kulturekeep.com

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and then send further instructions. For a list of final sale items please see our Returns & Refunds policy. All returns must be in original condition with packaging intact.