If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. We do not accept returns on any items after 30 days.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.
Only items purchased directly from Kulture Keep will be accepted.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused and/or in the same condition that it was in when delivered. Stains, folded cards, broken seals/plastic and the like will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-refundable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Kulture Keep reserves the right to deny any return.
