Help Center

Tracking ID numbers are sent via email once processing has been completed (1 to 3 business days).

If you have not received your Tracking ID within this time frame please email our customer support service at support@kulturekeep.com

• Responses may take 1 to 2 business days

Please contact us as soon as possible if you need to modify and/or cancel your order. Make sure to provide your order number and the modification you would like to make and we will confirm once the modification has been made. 

Please note that any orders that have already been packed and/or shipped cannot be modified or cancelled. 

The prices displayed on our site are tax-free in US Dollars. This means you may be liable to pay for duties and/or taxes once you receive your order. 

Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges please contact your local customs office. 

We currently ship to the following places from the USA (listed in alphabetical order)

1. Australia
2. Austria
3. Belgium
4. Canada
   
5. Colombia
6. Denmark
7. Finland
8. France
9. Germany
10. Ireland
11. Israel
12. Italy
13. South Korea
14. Netherlands
15. New Zealand
16. Norway
17. Poland
18. Spain
19. Sweden
20. United Kingdom

Orders are processed Monday through Saturday. All orders are handled and shipped out from our warehouse in the USA. Orders will be processed within 1 to 3 business days from the order date and shipped the day after processing is completed. Please allow extra time for your order to be processed during holidays and sale season(s). Please note that we do not ship on Sundays.

Once you place your order, please allow 1 to 3 business days for your order to be processed. After that, it will take 5 to 10 business days for delivery in the United States. 

Delivery time may vary due to the following:

• Busy holiday/sale season
• Natural disasters
• Customs

Did you receive a faulty unit, the wrong product, or a product that you aren't happy with?

Please contact our Customer Support Service to start the return process. 

• Click on the 'Contact Us' page
• Send a direct email to: support@kulturekeep.com

Please include the following information

• Order number
• Proof of purchase
• Video and/or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

In some cases you may be required to include a video and/or photo of the defective product for proof in order to refund or replace the product.